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Hospitality Industry

Every time a guest interacts with your facility – whether on the phone, online, or onsite, they’re on a journey with your organization. Influence that journey every step of the way, promote your facility, build your brand, and grow your business. Whether you use Voice Prompts, Message on Hold, or Overhead Announcements, Holdcom has the solution for you.

Remind visitors with each interaction why they should choose your location. Create a one-of-a-kind experience to promote your brand and build visitor satisfaction and confidence. Audio can be used to:

  • Share seasonal promotions and offers.
  • Inform callers of office hours.
  • Improve visitor experience.
  • Boost public relations initiatives.
  • Share local events and information.
  • Promote location history.
  • Grow client loyalty.

 

Improve the Hospitality Experience

Leverage audio marketing to improve the guest experience .

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How strong is your brand voice?  We believe that communicating a clear message is crucial to fulfilling the objectives of your IVR system. Your IVR system can help callers make or confirm reservations, reach the appropriate department, and more.

Message on Hold provides the perfect medium to transform passive hold time into informative communication time. Your  message can promote your brand, tell guests about local attractions, or even highlight seasonal room rates. Holdcom has Message on Hold plans that can accommodate any type of company from a small Mom & Pop location to even the largest hotel chain.

We can keep you in budget while providing quality solutions to meet guest needs. We’ll work with your phone vendor to determine the phone system needs. We can even provide equipment.

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Overhead music and announcements improve the venue experience while increasing guest satisfaction. Music can be used to set the tone and calm guests waiting in the lobby. Announcements can be used to inform clients of any emergency situations or delays.

Message on Wheels, Holdcom’s unique solution for the hospitality industry, transforms travel time into informational time. Using the existing speakers in your shuttles, a Message On Wheels program can play music, thank guests for their stay, or highlight area attractions.

I just wanted to take a moment to share our endorsement of Holdcom. Since the beginning of our relationship with Holdcom, we have experienced the utmost in customer satisfaction. Due to the nature of our business, we require a great deal of attention, and our demands have always been handled in a professional and timely fashion. In addition, the on-hold messages enhance the experience of our patrons and business associates. We truly appreciate the level of service your organization provides and would recommend your company wholeheartedly.

Sean Lapham
Madison Square Garden

Message on Hold has offered us the flexibility to create messages that our guests receive during that awkward period of having to place a guest on hold for whatever reason. Many times we hear from callers that they have learned something new about us. We change the message often enough that it is always fresh and informative. We are very happy with Holdcom, and this is why we have used them for so many years. Thank you for being a wonderful marketing partner to us!

Diane Carr
Bernards Inn