Sample Message on Hold Scripts

Introductory Message on Hold Sections

The intro greeting should be a reassurance that the caller has reached the correct organization along with general information about the company, and information that you want the caller to have on hand. Good information to provide at this point might include organizational slogans, years in business and general product information.

‘We will be with your shortly’ Generic Introduction On Hold Greeting

You have reached {COMPANY NAME}. We will be with you momentarily. Please note your call may be recorded for quality assurance purposes.

Number One Source Generic Introduction On Hold Greeting

Thank you for calling {COMPANY NAME} – your number-one source for {describe type of service}.

Industry Leader Generic On Hold Introduction

You have reached {COMPANY NAME} – a leader in the {type of industry} industry.

Calls Will be Received Generic On Hold Introduction

Thank you for calling {COMPANY NAME}. You will be assisted shortly. Please note that all calls are answered in the order they are received.

Reassurance Generic On Hold Introduction

You have reached {COMPANY NAME}. Please be assured that your call will receive the time and attention it deserves when we return to the line.

Account information On Hold greeting

Thank you for calling {COMPANY NAME}. Please be sure to have your {account number/product ID/serial number/etc} ready for when a Customer Service Representative returns to the line.

Law Office Introductory On Hold Message

Thank you for calling Carlton & Associates – Attorneys at Law. You will be assisted in just a moment… (short pause)
In business for 20 years, the experienced staff at Carlton & Associates provides skilled legal services for individuals and families throughout New Jersey. We specialize in all aspects of Divorce & Family Law… Bankruptcy & Debt Litigation… Workers Compensation… Criminal, Traffic, & DWI cases… as well as Guardianships. At Carlton & Associates, we care about our clients – you are never just a file. We are efficient, effective, and caring. Our extensive experience as litigators, mediators, and negotiators will influence the outcome of your case in an ethical and competent manner, providing you with the best results possible – at a cost you can afford. For your convenience, we provide a free half-hour consultation, available in all of our areas of legal expertise. Ask for details when we return to the line.

Law Office Introductory Hold Message

Thank you for calling Sommers Plastics. Someone will be with you shortly. While you are waiting please listen to Sommers’ latest news, product information and help us celebrate….

Informational Message on Hold Sections

Informational message on hold sections make user of wait time by providing the caller with product, service or support information. This is a good opportunity to cross sell items to the caller that they may be interested in, provide detailed location descriptions and general business background information.

Physical Therapy Informational On Hold Message

Did you know that at Parabolic you get individualized, one-on-one Physical Therapy sessions, and that we spend more direct, hands-on time with you than you’ll get at other Physical Therapy facilities? Well, it’s true-we purposefully limit the number of clients we take on so we can devote more time to improving each client’s health and performance. You can see for yourself how we set the standard in rehab and sports performance – just schedule your consultation today.

Don’t have a prescription? Don’t worry! New Jersey is a state that recognizes “direct access.” That means you do not need a prescription to receive therapy for the first 30 days. If you need pre- and post-surgical rehabilitation, our doctors will communicate directly with your doctor to make sure you get the best care for your recovery, and quickly return to your optimal level of health and fitness. Ask one of our specialists today how we can help coordinate and provide your pre- and post-surgical care.

Carpeting Production Information Message

Discover the elegance and allure of handmade area rugs in a Persian-inspired, power-loomed collection called Sultan Treasures. By pairing traditional designs with rich, modern colors, this collection’s updated look will beautifully adorn the floors of traditional, as well as transitional interiors. Face-to-face Wilton woven, Sultan Treasures, is artfully crafted of 100% heat-set Courtron polypropylene for long-lasting performance and appearance retention, while allowing for elaborate detail and the use of a myriad of colors. Each area rug in the collection offers a soft and luxurious surface pile that features 1 million points of yarn per square meter. With their extra sense of elegance and usage of color that adds a modern twist, the timeless beauty of these treasured power-loomed possessions will offer the perfect foundation piece for transitional and classically styled interiors within your home.

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Helpful Message on Hold Sections

Helpful message on hold sections are meant to speedily improve the caller experience. Good content to provide during these sections might include information that the caller may be looking for on their call, information regarding access to a business location, troubleshooting steps and problem resolution and information on organizational changes that the caller may need before proceeding with their call.

Location Information and Directions

Our 249-bed facility is located on the North Well University Hospital campus in Manhasset, Long Island. This close proximity to the hospital allows residents to receive state-of-the-art emergency care when needed.

Be sure to visit us online at W-W-W dot Northwell dot edu forward slash Stern Center where you can learn about our services, get directions, and view our amenities.

Pre-Move Information Message

To serve you better, we will be moving to a new, larger office & showroom on March 1st. Our new address will be 32C Spruce Street in Oakland, New Jersey. And our new phone number will be 2 zero 1- 3 3 7- 6 2 2 2. We look forward to providing you with the same great service from our new facility.

Post-Move Information Message

To serve you better, we have moved to a new, larger office & showroom, located at 32C Spruce Street in Oakland, New Jersey. We look forward to providing you with the same great service from our new facility. If you did not dial ”2 zero 1- 3 3 7- 6 2 2 2”, you are using our old number, which will soon be out of service. Please take a moment to note the change for future reference. Again, our new phone number is ”2 zero 1- 3 3 7- 6 2 2 2”.

Benefits Portal Message

Do you need benefits and eligibility information faxed or emailed? Just call this number to access our automated Voice Portal. Dental offices can receive patient information via fax or email. Members may receive eligibility, benefits, and claims information via email, as well as lists of participating dentists in their area. Please make sure we have your current fax and email information before submitting your request. To verify, visit our website at w w w dot delta dental n j dot com. Log in to Benefits Connection. Click “Profile” under “Other Tools.”

Seasonal Message on Hold Sections

Seasonal and time sensitive message encompass information that may be relevant for a limited period. Common areas of focus might be season products – such as pools or outdoor equipment, special events and holidays, disease awareness and prevention and time limited promotional discounts.

Seasonal Promotional Message

Thank you for your patience. You will be assisted shortly…

For a limited-time – from September 1st through September 30th, Couristan’s vast array of handmade and power-loomed area rugs will be available at their lowest dealer pricing of the year as part of the 2016 Fall “Savings Event” Program. Power-packed with a full selection of fresh new designs, Couristan offers one of the most expansive assortments of high-end fashions in a range of prices ideal for today’s cost-conscious consumers. Warm up to some hot deals and revitalize the look of your showroom with the hottest design trends, from nature-inspired motifs to casual textured patterns and ultra-contemporary fashions. These limited-time discounts are applicable to all area rug sizes, every coordinating special shape offered, and every design in our vast handmade and power-loomed product gallery. With a minimum required “Savings Event” order, dealers will receive merchandising materials in time for the Couristan Fall Sale Period, scheduled for October 3rd through October 31st. Ask your Couristan Territory Manager about our “Savings Event” Program packages, pricing, minimum purchase requirements and added merchandising opportunities.

Flu Season Message

It’s flu season! Here are three easy steps to help you and your family prevent the spread of flu. First, wash your hands often with soap and water. Second, avoid touching your nose, eyes, and mouth. Third, get vaccinated! For more tips on flu, visit “w w w dot flu dot gov.”

Mother’s Day Event Message

Mother’s Day is Sunday, May 8^th and The Iron Horse is hosting a special Mother’s Day Brunch from 10 a.m. to 3 p.m., just 22.99 for adults and 10.99 for children. Please note, Mother’s Day is the ONLY day The Iron Horse requires brunch reservations, so schedule yours today. We also put together an exclusive Mother’s Day Dinner Menu.