Large organization menu

Thank you for calling the XYZ corporation. Please listen carefully to the following menu options, as our menu has recently changed. For new customers, press 1. For existing customers placing a new order, press 2. For product support, press 3. For accounts receivable, press 4. For accounts payable, press 5. To hear contact information and directions to our main facility, press 6. To dial by name, press 7. Press 0 if you wish to reach an operator.

Directing callers to listen for changes may be important if you’re implementing a new call flow on a system where the structure has been in place for a long time – be sure to remove this language after a period of several months, as the time spent listening to a menu change message will start to add up quickly in high call volume environments.  Note that single digit button options are near expended here – with additional departments sub-menus for billing or sales would help to consolidate. Having an operator option is very helpful when constructing menus with departments that may be unknown or unclear to the caller. 

Primary menu

Thank you for calling the XYZ corporation. If you know your party’s extension you may dial it at any time. Please listen carefully as our menu options have recently changed. For sales, press 1. For billing, press 2. For support, press 3. All other callers remain on the line to be transferred to the next available operator.

Sales menu

If you are a new customer, press 1. If you are an existing customer, press 2. If you are seeking wholesale pricing, press 3.

Billing menu

If you wish to pay by phone, press 1. For questions about a bill, press 2. If you are vendor calling about an open invoice, press 3.

This menu has sub menus that will allow for more granular call routing. All options should be ordered by most common call volume – note that on the billing menu, pay by phone is the most common option and is thus ordered first. 

Main menu with directory

Thank you for calling the ABC company. If you know your parties extension, you may dial it at any time. For sales, press 1. For support, press 2. For billing, press 3. To use our dial by name directory, please press 4.

Again, options are kept simple and the greeting is short to minimize the amount of time that the caller needs to be listening. A dial by name feature is provided on many phone systems and platforms and allows medium to large sized organizations a way to allow callers to bypass call routing bottlenecks and reach the appropriate party quickly. This may not be desirable in environments where there are processing steps that need to be taken for each caller, like collecting patient information or confirming client billing information before transfer. 

Business Closed Menu

Thank you for calling the ABC company. Our office is currently closed – to leave a message for the sales department, press 1. To leave a message for support, press 2. To leave a message for billing, press 3. To hear our operating hours, press 4.

Night greeting

Thank you for calling [COMPANY NAME]. Visit us at www.COMPANY.com to learn more about our
products and services.
Our offices are currently closed. Our business hours are Monday through Friday from 8 am to 7 pm
except on major holidays.
Please leave a message with your name, contact information, and the nature of your call and someone
from the appropriate department will contact you on the next business day. Or, email us
at info@COMPANY.com

Greeting

Thank You for calling the benefits department.

Menu

If you know the extension of the person or department you are calling please enter it now.
To hear directions to our office and fax number, press 1
To speak with an agent, 2
For an employee directory, 7
For all other callers, stay on the line or press 0 to speak with a representative
To repeat this menu, press pound.

High call volume 

We have limited staff available to answer your call. Consequently, hold times may be longer than usual. Thank you for your patience.

Invalid option

We did not register your selection. Please try again.

Visit history

If your visit was within the last 12 months, please say the approximate date now, or enter it using two digits for the month, two for the day and four for the year. [pause] Or if you don’t know it, just say or enter the month.

Date confirm

What was the approximate date of that visit? If you don’t know it, you can also just give me the month.

Options tree

You can say “Repeat that” or press 1, “Get details” or press 2, “Next claim” or press 3, “Previous claim” or press 4, or “More options” or press 5.

Continue with options

What would you like to do next? ‘Try another date’ or ‘speak with an agent?’