I’d like to take a minute to thank you both and your team for responding so quickly to our needs during COVID. You clearly believe in customer service and recognized our immediate need (during COVID) in helping communicate with our callers. It is a big reason we decided to go with your company for the phone tree recordings. You are easy to work with, professional, and we consider you a solid partner! Be safe and be well!
Both sites went live in the past week and they both love it, as well as staff! Thank you!
Thanks for the follow-up email. So far so good this week. I am waiting on a bunch of vendor tasks to complete this week and yours was the first. 😊
I am super happy with the turnaround time for this and so is the project team I am working with. We’ve sent some of the recordings to our client for review so I don’t have any questions at the moment.
You work for a great organization – one of the most accessible and professional we’ve had the pleasure to work with. Thanks for everything – and keep up the great work!
You and your companies employees “ROCK”!!! Thank you for the fast action on our request.
I now understand why our company uses your services.
A big thank you and a Job well done and a Quick response to our needs to all of your staff, and Aleta for her talent and flexibility in this trying time.
I am a new client and feel compelled to give you feedback on two of your employees: Megan Andriulli and especially Donna Pompeo.
They have been consummate professionals, working seamlessly with my internal team to sort out all the moving parts of this project. Donna closely reviewed our existing script and made excellent suggestions. She figured out what we needed technically to merge our two systems.
But most of all, they both demonstrated immense patience and perseverance. Never before I have I worked so long or so hard or on so many different projects at once since Covid reared its ugly head – it was all too easy to get off track. But, Donna was always keeping in touch without being a bother and without getting frustrated with me (a miracle!). Megan gently reminded me of the things that need to be done so I could stick to deadlines.
It is because of their efforts, not my own, that this project will come to fruition – and I trust many more projects in the future as well.
Our new recording sounds fantastic! The voice is superb and fits perfectly with the jazz background music. It actually sounds like someone enjoyed putting that mp3 together and really caught the ambiance of our New York Metro office! If it was you, do take a bow, because it is an excellent job! Many thanks!
What a great experience working with Holdcom. I just went online and ordered a package, entered my text and immediately got an email response with recommended changes. The team is hands on, helpful and very talented. Our new on hold messages with music are friendly, clear and professional. Thanks, Holdcom for giving us the tools to be a better company.
Perfect!
Thanks again!! I’ll have to say this was a breeze so please tell management that your approval as a GSA vendor really made the process of purchasing so easy. You all checked the NDAA 889 compliant box, GSA (did not require open market research), Tax exemption was understood, and payment portal was quick. It was very simple! Of course it helped that Rob did the Market Research but you all had done your homework!
It’s perfect! Please proceed. Many thanks for the swift turnaround.
