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Information Technology

Developing a prompt menu, queue message system or IVR tree for your organization? Holdcom can help. Our professional voice talents are at your disposal, along with our team of dedicated script writers and audio engineers. From the simplest of projects, to complex scripts being deployed to dozens of departments, we can help you to manage your project and make sure you meet your deadlines.

  • System Administrators
  • PBX Technicians
  • Managed Service Providers
  • IT Project Managers

Custom IVR and Queue Messages

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Script Management

Have a complex script? Not a problem! Holdcom has advanced script management tools that will let us organize scripts for individual files, identify words in need of a pronunciation key and search the text of your projects. We’ll keep all your script information on file, and keep track of everything that we’ve recorded for you so that we can pull existing recordings and scripts up for you at any point going forward. We’ll also keep track of production information, like the voice talent used and music tracks selected for all your projects, so that we can help you keep your projects consistent over a long period of time.

File Encoding and Management

Have a complex script? Not a problem! Holdcom has advanced script management tools that will let us organize scripts for individual files, identify words in need of a pronunciation key and search the text of your projects. We’ll keep all your script information on file, and keep track of everything that we’ve recorded for you so that we can pull existing recordings and scripts up for you at any point going forward. We’ll also keep track of production information, like the voice talent used and music tracks selected for all your projects, so that we can help you keep your projects consistent over a long period of time.

Enterprise Class Equipment

Large organizations can make use of our enterprise class queue message playback systems, to make deployment a breeze and ensure maximum uptime. Schedule queue announcements in advance, so that you can prepare for product changes and special announcements. Play disparate messages to multiple output zones. Get new messages uploaded remotely to dozens or even hundreds of locations in a snap. Ideal for call centers or organizations with multiple locations. Works great for unified communications platforms that need a single external source for streaming content to additional endpoints.

I will have you know that we would have required several folks to work after hours to implement this new recording next week, Now we only need to do this update once tonight and not 2 times and our IVR will be 100% ready for Monday morning open of business!! This is GREAT!!!!

Kevin R Casey
Agilent Technologies

Thank you to you and your team for providing this request. It is not often you can say you have faith that your vendor will always come through for you when it really matters, but you and your team do it repeatedly. I just wanted to take a moment and tell you how good it is to work with professional, dependable, consistent, and courteous people.

Jeff Bartruff
Interline Brands